Right of Withdrawal

In accordance with Royal Legislative Decree 1/2007 of 16 November, approving the Consolidated Text of the General Law for the Protection of Consumers and Users, as amended by Law 3/2014 of 28 March, if, for any reason, you as a buyer are not satisfied with a product purchased through our website, https://morethanfeathers.com, , and subject to the exceptions set out in Article 103 of the aforementioned legislation, you have a statutory period of 14 calendar days from the date on which you receive and take possession of the product to withdraw from the purchase contract without providing any justification and without incurring any penalty.

The right of withdrawal cannot be exercised if the item being returned is not exactly the item originally purchased, has been unsealed after delivery, is not in perfect condition, or has been opened or used, except where the purchased product is faulty or defective.

We recommend that, before exercising your right of withdrawal and/or cancelling an order, you contact us by email at heididiez@gmail.com

In accordance with Royal Legislative Decree 1/2007 of 16 November, approving the Consolidated Text of the General Law for the Protection of Consumers and Users and other complementary legislation, the consumer shall bear the direct cost of returning the goods, except where the product is faulty or defective.

Once we have physically received the returned product at our registered business address and verified that it meets the conditions outlined above, we will refund the payment made for the purchase, including delivery costs (excluding any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option offered by us).

The refund will be processed without undue delay and, in any event, no later than 30 calendar days from the date on which the returned item has been physically received, following the exercise of your right of withdrawal from the contract. The refund will be issued using the same payment method employed for the original transaction. f, for any reason, the product you have purchased has a manufacturing defect, is faulty, damaged or broken, please contact us at en at heididiez@gmail.com, providing a photograph showing the condition of the product. This will allow us to assess your request and, if your claim is confirmed, proceed with the return of the product, without prejudice to the provisions of Articles 114 et seq. of Royal Legislative Decree 1/2007.